Delivery Information


Postage & Packing

IMPORTANT: 

Your order may arrive in more than one package. In an effort to be as environmentally friendly as possible some items will be dispatched directly from maunfacturers or distributors. This will not affect delivery times. We, and all the companies we deal with, aim to
 dispatch all orders paid by credit/debit card within 3 working days (normally within 24 hours) of receipt of your order, subject to item availability. Orders paid by cheque require a number of days for bank clearance. Once cleared, your order will usually be dispatched within 24 hours. You still only pay one lot of postage for your whole order - at competitive rates.*


We deliver throughout the UK, including Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish highlands & Islands.

*Delivery Charges for the UK:



Postage and Packing charges to UK addresses are based upon price and weight.

£3.49 standard delivery of 2-3 days for purchases up to £50 that do not exceed 2kg of total weight including packaging

£4.99 standard delivery of 2-3 days for purchases over £50 up to £100 that do not exceed 2kg of total weight including packaging.

£6.95 for purchases exceeding 2kg, delivery time will vary depending on courier estimated at 3-5 days.


Delivery is made by Royal Mail for all packages 2kg and under. 

Packages over 2kg will be delivered by courier.

If you require faster delivery there will be an option to upgrade during checkout. Upgrading to faster delivery will incur higher delivery charges.


The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight  and these are simply added together.



Express Delivery - Royal Mail Special Delivery (guaranteed by 1pm the next day)

** Restrictions apply for Channel Islands please see notes below

Royal Mail special delivery guaranteed by 1pm ( times of delivery are next day from dispatch and does not include Saturday's)



Up to 1 Kg -  £ 9.10
Up to 2.Kg-  £11.50


** Alderney next working day by 5.30pm.

Herm & Sark two working days by 5.30pm.

Deliveries to the Channel Islands and Isle of Man may be subject to delays due to custom checks.


We deliver to Europe and The Rest of The World up to a maximum of 2kg.


Please note that there are restrictions on items that can be sent internationally.


The following items are prohibited. 

Perfumes, Aftershave, Aromatherapy oils, Liquids over 1 litre, Nail varnishes, Aerosols.

Depending on the Country there may be further restrictions.

If we are aware of any restrictions with your order you will  be notified by email.


Deliveries will be sent via Royal Mail using a tracked or tracked and signed service depending on destination with an estimated delivery time of 3-5 days.

You will be notified if your delivery will need to be signed for. 


Charges for Europe


Postage and Packing charges to European addresses are based upon weight with a small contribution to the cost of packaging. The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight and these are simply added together. The total weight includes provision for final packaging. All orders are dispatched from the UK. Customers outside the UK are responsible for any import and customs duties.

Royal Mail Tracked or Tracked and Signed dependant on destination. 

Delivery estimate 3-5 days


up to 1kg        £12.99

up to 1.25kg   £13.99

up to 1.5kg     £14.95

up to 1.75kg   £16.80

up to 2kg        £16.99


Delivery Charges for The Rest of the World:

Postage and Packing charges to the Rest of the World are based upon weight with a small contribution to the cost of packaging. The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight and these are simply added together. The total weight includes provision for final packaging. All orders are dispatched from the UK. Customers outside the UK are responsible for any import and customs duties. 

Royal Mail Tracked or Tracked and Signed dependant on destination. 

Delivery estimate 3-5 days.


up to 1kg            £17.99

up to 1.25kg     £19.30

up to 1.5kg       £20.60

up to 1.75kg     £22.99

up to 2kg           £23.75



Delivery Times & Delays

All UK deliveries are sent by Royal Mail 1st or 2nd class post depending on the company dispatching the items, or Courier (depending on weight and value of the order). Delivery will generally be made between 1-3 days (for UK) or 3-5 days (Europe & Rest of the World) after your order is placed but please allow up to 7 working days after dispatch before contacting us  (to allow for Royal Mail problems). If it still hasn't arrived by then, please email us or call us on 0845 6522654.

Please note that Royal Mail do not class a  UK delivery as lost until after 10 days and internationally 20 - 25 days. Please refer to chart below.

 After this period has lapsed we will be able to refund or reissue your order.


ServiceYour item is considered lost,
1st Class (incl Signed For)10 working days after the due date
2nd Class (incl Signed For)10 working days after the due date
Royal Mail Special Delivery Guaranteed®5 working days after the due date and time
International mail20 working days after the due date for items in Europe, after 25 working days for rest of world

 



Returns: 

You are legally entitled to a 14 day period during which you have the right to cancel your purchase and receive a full refund, including any delivery costs incurred. We are obliged to refund your payment in full within 30 days of your cancellation. All products should be returned unused, unopened and in a re-saleable condition. Please contact us if you would like to pursue this option.

Please refer to our refund policy for detailed information.

If the order is in any way incorrect, damaged or faulty, please keep the products together with the packaging and contact us straight away.

Packaging:

We mainly use 100% recyclable or biodegradable  packaging materials and we re-use packaging we receive from suppliers.

Distributors:

The majority of products are distributed by:

The Natural Shop: Nvey Eco, Nether Wallop Trading Company, Green Glass, Aubrey Organics, Home Scents, Delacet, Tui, Simply Soaps, Green People, Pure Potions,  Lafes, Dr Hauschka, Pure Nuff Stuff, Balmy's, Lavera, Benecos, Amphora.

Distributor 1: All Eco-friendly gadgets except Paper Potter, Glow Brick, and Solar Sun Jar.

Distributor 2: All nappies and wipes, Sanitary Protection, Laundry Vegetable Soap.

A small number of items will be sent by other suppliers.


 





 
 


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