Postage & Packing

IMPORTANT:

Your order may arrive in more than one package. In an effort to be as environmentally friendly as possible some items will be dispatched directly from maunfacturers or distributors. This will not affect delivery times. We, and all the companies we deal with, aim to dispatch all orders paid by credit/debit card within 3 working days (normally within 24 hours) of receipt of your order, subject to item availability. Orders paid by cheque require a number of days for bank clearance. Once cleared, your order will usually be dispatched within 24 hours. You still only pay one lot of postage for your whole order - at competitive rates.*

*Delivery Charges for the UK:

Postage and Packing charges to UK addresses are based upon weight. The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight (without packaging) and these are simply added together.

Up to 500g __ £2.95
Up to 750g __ £3.95
Up to 2 Kg __ £4.95
Over 2 Kg ___ £7.95

Express Delivery - Royal Mail Special Delivery (guaranteed by 1pm the next day)

Up to 1 Kg - £10.95
Up to 2.5Kg-£15.95

Delivery Charges for Europe:

Postage and Packing charges to European addresses are based upon weight with a small contribution to the cost of packaging. The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight (without packaging) and these are simply added together. All orders are dispatched from the UK. Customers outside the UK are responsible for any import and customs duties.

Up to 300g.......£3.99
Up to 600g.......£5.50
Up to 1Kg.........£6.95
Up to 1.5Kg......£8.95
Up to 2Kg.........£11.95

Delivery Charges for The Rest of the World:

Postage and Packing charges to the Rest of the World are based upon weight with a small contribution to the cost of packaging. The total weight, regardless of distributors/numbers of packages, is automatically calculated during the checkout process (and you can consider it before finally placing your order). Each product has an individual weight (without packaging) and these are simply added together. All orders are dispatched from the UK. Customers outside the UK are responsible for any import and customs duties.

Up to 150g.......£3.50
Up to 300g.......£5.50
Up to 500g.......£7.99
Up to 750g.......£9.50
Up to 1Kg.........£11.95
Up to 2Kg.........£22.95

Delivery Times:

All UK deliveries are sent by Royal Mail 1st or 2nd class post depending on the company dispatching the items, or via Parcel Force Courier (depending on weight and value of the order). Delivery will generally made between 1-3 days after your order is placed but please allow up to 7 working days before contacting us (to allow for Royal Mail problems). If it still hasn't arrived by then, please email us or call us on 0845 6522654.

Returns:

You are legally entitled to a 7 day 'cooling off period' during which you have the right to cancel your purchase and receive a full refund, subject to any delivery costs we have incurred. We are obliged to refund your payment in full within 30 days of your cancellation. All products should be returned unused, unopened and in a re-saleable condition. Please contact us if you would like to pursue this option.

If the order is in any way incorrect, damaged or faulty, please keep the products together with the packaging and contact us straight away.

Packaging:

We use mainly 100% recyclable packaging materials, and we re-use packaging we receive from suppliers.

Distributors:

The majority of products are distributed by:

The Natural Shop: Nvey Eco, Nether Wallop Trading Company, Green Glass, Aubrey Organics, Home Scents, Delacet, Tui, Simply Soaps, Green People, Pure Potions, Keptin Junior, InLight, Lafes, Dr Hauschka, Pure Nuff Stuff.

Distributor 1: All Eco-friendly gadgets except Paper Potter, Glow Brick, and Solar Sun Jar.

Distributor 2: All nappies and wipes, Sanitary Protection, Laundry Vegetable Soap.

A small number of items will be sent by other suppliers.